A new member of a team was causing friction with established members. As a result, they tended to resist any changes she tried to introduce.
Solution: A Team Health Check revealed a fundamental misunderstanding of the role of the new person. She had been guided by her job description, which gave her a wider set of responsibilities than the team expected her to have. The misunderstanding was cleared up on a team building workshop, and the team members’ roles and responsibilities were clarified and agreed.