NCON has developed a set of KPIs, each of which links to
a critical area within the college’s processes. Senior leaders
review these KPIs annually and revise them as necessary.
The NPAC’s annual review of KPI measures helps to determine
whether current results confirm long-term expectations
or require revised actions. It also ensures that the results
tracked reflect the needs of different stakeholders, including
students and the community. Goals may be revisited as
needed, with corrective actions recommended to redirect
resources to areas of opportunity.