Team –
I really would like to thank you for your participation in the training last Saturday.
After reviewing your answers and comments in the survey, we realized that most of you did find it effective.
We are glad to know that this training fulfilled most of your expectations and we are willing to continue providing material to improve our customer service experience.
Attached the information related to ‘communication effectiveness’.
Trang: are you able to share about the Claim process?
Best regards,