In
Progress
Initial status that is automatically assigned to all articles at the time of creation. Articles are visible only to
the author until they are promoted to Draft status. The author can update and save the article an
unlimited number of times before promoting it.
Draft The first status in the workflow. The author promotes articles to this status after creating the article. Draft
articles contain content that has not undergone a formal review or has not been approved. Articles with
this status are designated for internal use by Support only, and are not accessible to external users, also
known as Self Help users.
SME
Review
Typically the next step after Draft. The SME Reviewer reviews and optionally edits the article, and can
promote it to one of the following statuses:
Another review status for additional review
Publish Approval status (only if the reviewer is a member of the support group)