We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f cosmetics. Please log on to your account after one hour and see if your order is there. (https://www.eyeslipsface.com/shop/login.asp?section=myaccount) You may also wait 24 hours after placing your order to see if you have received a confirmation e-mail with an order number, and if not, it may not have been placed successfully. If not, please wait a bit, and attempt to place your order again.