A hotel can also loosely be defined as an enterprise that caters for the specific needs of people when they are
away from the place of residence. It is an establishment which offers accommodation, food, drink and other
facilities to travellers (tourists, customers, guests). Hagan (1998) in a paper presented at the International
conference on Professionalism in the hospitality industry at the National Theatre in Accra defined hotel as “any
premises that have rooms to offer for sale to visitors complete with support services like a restaurant, drinking
place and other facilities which satisfy the basic human physiological needs”. The hotel industry is diverse
enough for people to work in different areas of interest and still be employed within the hotel industry. This
trend is not just in Ghana, but global. Modern hotels provide refined services to their guests. These services
necessitated application of management principles in the hotel industry and hotel professionals realized the
instrumentality of these principles in managing the hotel industry.