7. Concluding remarks
The Hong Kong public has been dissatisfied with the services provided by the WSD. Compared with the infrastructure
services provided by private utilities, the transmission network developed by WSD seems to be unable to meet the public’s expectations. As living standards in Hong Kong improve, people will inevitably demand cleaner water to drink and better services. Over the past few years, the problems of poor water quality and supply disconnections in certain districts in Hong Kong have drawn severe criticisms.