Unit Variables
The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment.
This unit applies to all industry sectors that seek to proactively implement industry standards to service delivery through supervision within the labour divisions of the hotel and travel industries and may include:
1. Front Office
2. Housekeeping
3. Food and Beverage Service
4. Food Production
5. Travel Agencies
6. Tour Operation
Rationale for applying industry standards in the workplace may relate to:
• Maintaining service levels
• Engendering customer confidence and trust in the business and the industry