Effectiveness, refers to the maximum extent production functions are able to fulfil and meet the demands
and requirements of the customer. Efficiency, on the other hand, is assessing and evaluating how the
resources of an organization are economically utilized through the accomplishment of functions to achieve
its objectives. Quantitatively, performance and the dimension of scale are interrelated, i.e., it is generally
quantifiable in different dimensions. As an example, the performance level can be expressed as a percentage
or an absolute value in a way that makes it easy to understand for directors. According to Macleod et al.
[19], the quantitative expression of performance targets is the only way to render them meaningful.
Furthermore, performance refers to the nature and quality of an action performed in an company to achieve
the accomplishment in its primary functions and tasks to produce profit [20].