•Determining information requirements:
1.Interactive methods: Interviewing, sampling, investigating hard data, use questionnaires.
2.Gather systems/operating documents.
3.Observe the system and personnel involved.
•Learn the who (the people who are involved), what (the business activity), where (the environment in which the work tasks place), when (the timing), and how (how the current procedures are performed), and the why for each of these.