example would be my asking a technician for an update on a prototype.
The E-mail might be one line long, to one person, about one subject. It’s
imperative, however, that I be understood clearly. The consequences of a
mistake are serious. The definition of a nightmare to me is if I have an
appointment to show the prototype to a group of doctors, and surprise, I
don’t have the prototype in hand. Not only is it a waste of time, it’s amateurish.
It makes our whole company look unprepared and unprofessional.
I must get accurate updates.
“Using the assessment to evaluate that one-line E-mail, I was surprised
at what I learned. My scores were as follows.”
1. Your communication will be distributed only within your organization.
5
2. Using the Formality Index, you’ve determined that your communication
is very informal. 3
3. Your message is upbeat and fun. 3
4. If your readers misunderstand your message, no negative consequences
will result. 1
5. Your communication is short. 5
6. Your communication is simple. 5
7. Your communication includes only one section. For example, it’s
a 100-word newsletter article, a business letter, a memo, or an
E-mail with no attachments. 5
8. Only one subject is included in your communication. 5
9. Using the Matrix of Persuasion, you’ve determined that your
readers are on your side and that they have the resources to do
as you ask; in other words, you’ve assessed your writing task as
Easy. 5
“My total score was thirty-seven—Level One: Clarity and Grammar.
Learning that was a big relief. I had been thinking that I needed to dissect
every word of every sentence of every E-mail. Now I know that I
don’t. Even though the E-mail is crucial to my organization’s success,
as well as my own, I don’t have to go crazy with proofreading. I just have
to make sure my question is straightforward and unambiguous, and that
my grammar is correct.
“Realizing that I should be proofing only to Level One standards made
me focus more on writing simply and clearly in the first place. I’m care-
example would be my asking a technician for an update on a prototype.
The E-mail might be one line long, to one person, about one subject. It’s
imperative, however, that I be understood clearly. The consequences of a
mistake are serious. The definition of a nightmare to me is if I have an
appointment to show the prototype to a group of doctors, and surprise, I
don’t have the prototype in hand. Not only is it a waste of time, it’s amateurish.
It makes our whole company look unprepared and unprofessional.
I must get accurate updates.
“Using the assessment to evaluate that one-line E-mail, I was surprised
at what I learned. My scores were as follows.”
1. Your communication will be distributed only within your organization.
5
2. Using the Formality Index, you’ve determined that your communication
is very informal. 3
3. Your message is upbeat and fun. 3
4. If your readers misunderstand your message, no negative consequences
will result. 1
5. Your communication is short. 5
6. Your communication is simple. 5
7. Your communication includes only one section. For example, it’s
a 100-word newsletter article, a business letter, a memo, or an
E-mail with no attachments. 5
8. Only one subject is included in your communication. 5
9. Using the Matrix of Persuasion, you’ve determined that your
readers are on your side and that they have the resources to do
as you ask; in other words, you’ve assessed your writing task as
Easy. 5
“My total score was thirty-seven—Level One: Clarity and Grammar.
Learning that was a big relief. I had been thinking that I needed to dissect
every word of every sentence of every E-mail. Now I know that I
don’t. Even though the E-mail is crucial to my organization’s success,
as well as my own, I don’t have to go crazy with proofreading. I just have
to make sure my question is straightforward and unambiguous, and that
my grammar is correct.
“Realizing that I should be proofing only to Level One standards made
me focus more on writing simply and clearly in the first place. I’m care-
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