5.1b(3) The effectiveness of SF’s education and training approach
is measured, ultimately, through its performance metrics
(see Figures 7.4-3 and 7.4-7). Because the link between strategy,
action plans, recruitment, and training/development is explicit,
the theory of cause-and-effect between training provided and organizational
results is clear. In addition, training programs are
evaluated in real-time. Pre- and post-surveys are used to identify
the change in knowledge driven by specific training initiatives.
Satisfaction with delivery and content is determined through a
simple “poker chip test.” All training participants are given two
poker chips (one red and one green) when they attend a SF training
program. A bowl is set on a table close to the exit of the
training room, and employees and volunteers are asked to drop a
green chip into the bowl if they believe the training was valueadded
and a red one if they do not. This provides feedback in
real-time and makes the perceived value of training transparent.
For those training programs that cover several hours, this technique
may be used at breaks as a quick indicator of the need to
correct the program or delivery. In addition to this immediate
feedback process, program evaluations are distributed to participants
at all training programs for completion and analysis (see
Figure 7.4-3). The presenters are responsible for tabulating the
evaluations and using the feedback to improve programs.