E : Wei?
C : Hello, may I speak to Ernie Cheng, please?
E : Um...er..(he hangs up the phone) Oh! no I don't know I'd have to speak English? I'd better ask my assistant to answer may calls for me.
(Ernie's assistant, Joan, is at her desk. The phone rings.)
J : Quench Company. Good morning this is Joan speaking. How may I help you?
C : Good morning. I'd like to speak with Mr. Cheng, please?
J : Certainly. May I ask who's calling?
C: Yes. My name is Dan Larson from Blue Springs.
J : Thank you, Mr. Larson. Please hold while I put you through to Mr. Cheng...I'm sorry....My Cheng is not at his desk right now. May I give him a message?
C: Yes. Please have him call me at two-nine-five-one-zero, four-zero-zero-one, extensiontwo zero one.
J : Let me just repeat that....the number is two-nine-five-oh, four-oh-oh-one,extension two-oh-one.
C : That's correct. I'd appreciate it if he could call me back sometime today.
J : Certainly. Mr. Larson. I'll make sure that he gets this message right away. Is there anything else I can help you with?
C : No, that all for now. Thank you. Just have him call me.
J : Thank you for your call, Mr. Larson.
C : Thank you very much.