Article 10. AFTER-SALES SERVICE
The DISTRIBUTOR shall assure the AFTER-SALES SERVICE of PRODUCTS on the TERRITORY to the best of its abilities. This AFTER-SALE SERVICE includes all warranty, maintenance, hot line, follow-up processes and communications to endusers, as instructed by HORIBA Medical in the manuals, technical notes and service information letters or other mean.
Except as regard to the supply of replacement parts for the PRODUCT under warranty as per Article 7, the DISTRIBUTOR will have to supply AFTER-SALE SERVICE free of charge during the first year following the installation of each INSTRUMENT.
At the end of this twelve-month period, the DISTRIBUTOR shall maintain an appropriate AFTER-SALES SERVICE satisfactory to Clients and provide PRODUCT maintenance, in accordance with the recommendations specified by HORIBA Medical, particularly in regard to obligations linked to preventive maintenance.
The DISTRIBUTOR shall report in English on a document similar to the one shown in APPENDIX D the technical details relating to interventions carried out on INSTRUMENTS installed on the TERRITORY. HORIBA Medical has right of access to these documents at all times.
Moreover, the DISTRIBUTOR shall carry out updates in compliance with the Technical Notes and Service Information Letters established by HORIBA Medical and sent to the DISTRIBUTOR.
For the AFTER-SALE SERVICE, the DISTRIBUTOR shall, for each type of medical device and INSTRUMENT installed on the TERRITORY, permanently employ one or several engineers who have been trained by HORIBA Medical.
The DISTRIBUTOR undertakes the responsibility to ensure that the PRODUCTS run according to the specifications when repair or service is performed.