Dear Dang-san, Sunee-san, with Relational persons.
I had meeting in ETA ELE in this week.
And we told about future business each other.
I will inform to you as points.
We need best TEAMWORK as MPI-NEO.
1) Bobbin's tooling
They complaint for HARVARD's TOOLING schedule delayed.
They have never experienced such a BIG delay in this time.
They doubt to MPI's control and Harvard's quality skill.
2) Quotation speed was slow.
When got question and problem, They need information as prompt.
If we do question, They will reply as prompt.
3) Sample operation.
Normally, MPI's delivery is slow more than China company.
And, they need SPECIFICATION SHEET for sample test and approval. (MUST)
If we can make document first, They will be possible for document check at first for spec confirm with our understanding.
4) Documentation.
They want approval by Japanese language.
But, I did explain by difficulty in now our situation.
They want solution near future.
5) ETA ELE thinking priority company is MPI-NEO.
We got UL1446 insulation system.
They do better evaluation for our operation.
And, they want order to MPI. But when Quotation and Sample was delayed, they cannot get approval to MD.
They using 500items over of Transformer.
When we do support was success, we can get order for 70-80%.
Now they consider 250items.
When we got PO, it will be over 2 milion Bht / Monthly.
This time, I have tried to apologize and ask a lot of for our next step business.
Pls help for these new business.
We can get many business with customer satisfaction by our best support.
We should be do challenge now!
I have more customer..........They says same.