Regarding 2pax misconnecting flight to DPS, due flight MI774 retime and late arrivied USM at 1345LT. Flight departed from USM at 1455LT and arrived at SIN 1755LT. The original connecting flight of pax SIN-DPS on MI5846/30Oct depart from SIN at 1625LT. So 2pax can not catch the flight. Then we rebook the new flight on MI176/31oct SIN-DPS 0650-0935 and sent telex to SIN to book 01night in SIN
due to no more flight available at the same day.
Passenger claim that they already paid the hotel in Bali and want to refund the 01night that had lost in Bali.
For your consideration please, Thank you.