Advances in Knowledge Management (KM) based on Information Technology (IT) provide important means to increase productivity and achieve the team effectiveness [4] since it provides
methods and tools that capture, understand, share, and facilitate knowledge access and reuse by team members to create value [5–7]. However, IT support cannot cover more than 10%–30% of
KM [8]. More importantly, domain experts are the main knowledge source. Face-to-face interactions such as interviews, brainstorming, meetings, etc. are the keys for elucidating, capturing and sharingexperts’ tacit knowledge [9]. It is worth mentioning that the
success of KM, especially which relies on the knowledge of experts, strongly depends on the acceptance of people involved in this process. At this end, human collaboration and participation is required to underpin an efficient knowledge transfer and sharing. Nevertheless,
some cultural and social factors may hinder the progress of this process, especially if members may feel and think that knowledge sharing depletes the time and the efforts that can be invested
in other activities more beneficial for themselves [10]. Moreover, each member has his/her own personality traits and characteristics, which makes managing a group of person complex, in particular if conflicts appear.