Dear Miss Naruemol K,
At Geodis, we are aiming at reaching your total satisfaction through meeting all of your needs and through offering you the best solutions and services in the market. An essential tool to help us achieve this ambition is a reliable and regular measure of our operational performance. For this reason, we will conduct a global survey among all of our customers for the third consecutive year.
After our 2nd global survey in 2015, we launched a number of actions and we would like to measure the progress made since last year.
In the next few days you will receive an e-mail invitation from our agency partner TNS Sofres to participate in a survey. I would like to take this opportunity to encourage your personal participation. The questionnaire is short and easy to answer. Your answers will be treated with total confidentiality by our agency partner.
The survey results will contribute directly to the definition of our improvement actions at all levels within our organisation. So your participation is crucial to us.
As we did last year, Geodis will make a 1€ donation to Handicap International for every filled in questionnaire. The funds raised help financing economical, professional and educational programs for disabled people .