Heading into the 21st century
technology trends in cloud, big data,
mobile and social collaboration are
converging to change the ways in which
we consume information technology
resources, share knowledge and
experiences, and access products and
services. At the same time, these trends
are also underpinning and influencing
developments in cyber security, digital
service delivery, robotics, augmented
and virtual reality, and artificial
intelligence. A ‘new normal’ is
emerging.