The substantive conflict can be dealt with by addressing the specific problem that is the subject of the conflict. For example, Lucy can not complete her report until John gets all of the numbers to her. Lucy believes that John procrastinates until the last minute, forcing her to do a rushed job which increases her stress and makes her fear that she will look bad to the boss. John feels like Lucy puts too much pressure on both of them, and sets unrealistic deadlines. As the conflict increases, the productivity and efficiency decrease. Both employees feel bad about this, but are lost as to how to overcome the problem. This is where the parties may need to have a manager intervene and mediate the dispute.