Hammer et al.(1993) explain that Kaizen generates process-oriented thinking since processes must be improved before better results are obtained. Improvement can be divided into CI and innovation. Kaizen signifies small improvements that have been made in the status quo as a result of ongoing efforts. On the other hand, innovation involves a step—improvements in the status quo as a result of large investments in new technology and equipments or a radical change in process design using Business Process Re-engineering (BPR) concept.