Handling find a door of guest room open
To outline specific action to be undertaken whenever a Housekeeping staff found an open suite main entry door or an open suite exit door.
1. Room attendant must report immediately to the housekeeping clerk when you find an open main entry door or exit door of guest room.
2. While waiting for the Floor Supervisor for further instructions, Room attendant should leave the door open and just wait outside that particular suite.
3. The Admin Assistant or whoever received the call will have to advise the Floor Supervisor, log the incident at the Communications Logbook indicating the suite number, time the door was found opened, name of staff, Housekeeping Floor Supervisor’s name and advise the Security Office (log down also the name of the Security staff who receives the information and the time the Security received the information)
4. The Floor Supervisor and the Security Officer must proceed to the site as soon as he receives the message.
5. The Security Officer will conduct an investigation and will do a security report and will establish losses when there is any. In case, lockset reading must be done.
6. The Floor Supervisor make sure that the main entry door and the exit door are closed before they leave the area.