On behalf of Reception Team, we has been checked this matter with our tem, we found that our team does not assigned the room according to your request, due to that period our hotel was quite full. So, they does not aware to much about your requested. For another thing about the oom adjacent to you has a noisy voice and disturb you, we checked with our security team after you informed us about what happen, they sent one security guy to inform the guest who stayed in the room have to decrease the voice.