. Implement, document, and revise
While implementing, MSOC encountered two major findings that impacted the implementation of Six Sigma and its DMAIC methodology. First, when the problem was easy and clearly identified, DMAIC proceeded in a sequential and rational manner—beginning with phase one and ending with phase four. Although the amount of time spent in each stage varied, MSOC experienced the succession from one stage to another smoothly. After each iteration of DMAIC, MSOC documented the process, interacted to reflect on why the solution worked (or did not work), and tried to identify other areas where the solution might apply. On reflection, the researcher believed that when the problem was clearly identified, MSOC and the departments felt that everyone behaved in a predictable and rational manner and the company’s resources (money and personnel) were not wasted. One example of a Six Sigma project is provided in Appendix C
Second, when a problem was difficult and not clearly identified early in the process, DMAIC proceeded in a cyclic and reflective manner. In other words, the problem definition (Define Stage) may not be complete until Analyze Stage. This process appeared counterintuitive and irrational to participants and observers in the process. During this period, the amount of time spent in each stage varied greatly. In addition, the succession from one stage to other was not smooth. In fact, when consensus could not be reached on either the problem or the solution, MSOC proceeded through DMAIC cyclical process (i.e. they painfully jumped from one stage to other with little rationale). This resulted in speculation on root causes of problems and proposed solutions being implemented through ‘‘trial and error’’ with little solid justification. The researcher attempted to guide the efforts; however, some members became emotional and would not at first accept guidance.
. Implement, document, and revise
While implementing, MSOC encountered two major findings that impacted the implementation of Six Sigma and its DMAIC methodology. First, when the problem was easy and clearly identified, DMAIC proceeded in a sequential and rational manner—beginning with phase one and ending with phase four. Although the amount of time spent in each stage varied, MSOC experienced the succession from one stage to another smoothly. After each iteration of DMAIC, MSOC documented the process, interacted to reflect on why the solution worked (or did not work), and tried to identify other areas where the solution might apply. On reflection, the researcher believed that when the problem was clearly identified, MSOC and the departments felt that everyone behaved in a predictable and rational manner and the company’s resources (money and personnel) were not wasted. One example of a Six Sigma project is provided in Appendix C
Second, when a problem was difficult and not clearly identified early in the process, DMAIC proceeded in a cyclic and reflective manner. In other words, the problem definition (Define Stage) may not be complete until Analyze Stage. This process appeared counterintuitive and irrational to participants and observers in the process. During this period, the amount of time spent in each stage varied greatly. In addition, the succession from one stage to other was not smooth. In fact, when consensus could not be reached on either the problem or the solution, MSOC proceeded through DMAIC cyclical process (i.e. they painfully jumped from one stage to other with little rationale). This resulted in speculation on root causes of problems and proposed solutions being implemented through ‘‘trial and error’’ with little solid justification. The researcher attempted to guide the efforts; however, some members became emotional and would not at first accept guidance.
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