The internal auditors will be coming to audit HRB in Jult 2015.
It is critical that control measures are in place and documented in SOPs to ensure strict controls over the hotel's operations and financial procedures.
Eg, it is critical that all sales must be properly costed in order to ensure that pricing is appropriate and duly approved.
All financial matters, including costings, must be duly supported and/or approved by Finance and GM.
All room rates and all rates variations must also be duly approved.
We must also have control measures to prevent frauds, including pilferage and thefts.
Please go through your departments' operations and documents SOPs to ensure strict internal control measures are in place.
I would like to see all your SOPs.
As I have not received your KPIs, for the time being, your performances will be judged solely by the hotel's financial performance.
Please let me know if you require any clarifications.