Results
Discussions on information processes
centre around alarm information as the
foundation for the service type. However,
even safety telephone service professionals
appear to concentrate overwhelmingly on
alarm information, without giving the
necessary attention to the other types of
information, which are seen as self-evident
and are wrongly omitted from planning.
Information transferred within the
networks can be divided into four types:
customer information, information related
to alarm calls, technical information, and
information related to the collaboration
network. It needs to be emphasised that
these were identified as the distinct types
of information that are transferred in the
networks. For instance, information to the
customer and to near relatives at the time
of installation is essential, but it is not
transferred in the networks.