6.2b(2) Management of work processes incorporates input
on residents’ expectations and preferences gathered by
Collaborative Care Teams and from Resident and Family
Councils. During daily rounding by Collaborative Care Teams,
employees explain health care service delivery processes and
outcomes to skilled nursing facility residents and their families (if present and
authorized). Rounding includes a review of the daily plan of care and
schedule, which are posted on the resident’s in-room white
board for reference throughout the day. This keeps the resident
and family informed and provides an opportunity to ask questions
about the resident’s care. Rounding in assisted living facility similarly
serves to clarify residents’ needs and explain the means of
support offered.