Products and Options
How do I select my cover?
Schengen Visa
My Schengen Visa was not granted and I am unable to travel, will you refund the premium I have paid?
Do you know what is the minimum medical expenses sum insured I need covered under my travel insurance policy in order to meet the requirements of the Schengen Visa application?
Is Chubb listed as one of the approved insurers by the consulates under then Schengen agreement?
I am applying for a Schengen Visa and require travel insurance as part of my Schengen Visa application. Which policy do you recommend?
Which countries in Europe require a Schengen Visa?
Do I need a travel insurance policy to apply for a Schengen Visa?
Product Features
When is the latest I can purchase my travel insurance?
I'm travelling next year, can I purchase travel insurance now?
What are the age limits?
Who can be covered?
General
What is the maximum age I can be to apply for Chubb One-Trip Travel Insurance and Chubb Annual Travel Insurance?
How old do I have to be to apply for Chubb One-Trip Travel Insurance and Chubb Annual Travel Insurance?
Do I need to provide a medical certificate to purchase a policy?
Is there a maximum travel period that the Chubb Annual Travel Insurance will cover?
Is there a maximum travel period that the Chubb Single-Trip Travel Insurance will cover?
Does the policy cover trip cancellations?
Can I cancel my Chubb Annual Travel Insurance policy?
Can I cancel my Chubb Single-Trip Travel Insurance policy?
I have purchased a Chubb Annual Travel Insurance policy and I have decided to extend my 90 days trip by 5 days, Is there an option to extend my policy?
I have purchased Chubb Single-Trip Travel Insurance policy and I have decided to extend my 3 weeks trip by another 2 months. Is there an option to extend my policy?
Does an excess apply to each claim?
Luggage and Personal Effects
Credit cards were stolen and used by the thief to buy several items - what can be claimed?
The customs department will not allow me to bring in wooden carvings - can I claim?
What happens if the carrier 'temporarily' misplaces the total luggage for more than 6 hours?
What is the limit of cover for any one article on the Chubb Annual Travel Insurance (Worldwide plan)?
What is the limit of cover for any one article on the Chubb Single-Trip Travel Insurance policy?
Overseas Medical, Cancellation/Additional Expenses
I suffer from pre-existing medical and physical conditions. Can I claim for Medical/Hospital/Additional Expenses if I need treatment when overseas?
My mother died after being sick for 6 months - can I claim travel cancellation?
I have been charged extra to change my itinerary as I can't meet a friend in London - can I claim?
I have booked a trip but can no longer go because my employer has cancelled my leave – is this travel cancellation covered?
Overseas Medical Assistance (applicable only to International Plans)
What does Chubb Assistance do?
What is Chubb Assistance? How does it work?
Personal Liability
I am sued following a motorcycle accident in Fiji - can I claim?
Note: We will not consider any liability claim unless our written approval has been given before you become involved in litigation or make any undertaking to pay. The total liability for any claim including legal and other costs is the same amount shown on your Certificate of Insurance.
For further information or to speak to one of our customer service representatives, please call 66 2611 4242
* For full terms, conditions and exclusions, please read the Chubb Travel Insurance Policy Wording
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