deal with queries from the public and customers
• ensure knowledge of staff movements in and out of organization
• provide general administrative and clerical support
• prepare correspondence and documents
• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the
telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to
guests, on request.