Responsive literally means reacting quickly and positively. Since the entrepreneur has developed a CRM through all kinds of communication technology or social network, the management and control of CRM strategy in response to customers effectively and properly seems another essential issue to be concerned. The launching of CRM strategy via social media sounds a perfect idea for all business entrepreneurs. A recent study conducted by Power and his associates (2013) reports that 43% of branded social media engagement, by consumers ages 18-29 was customer service-related, as opposed to the 23% that was marketing-related, which would mean that social media is seriously regarded as an even more useful tool for CRM than it is for marketing. Therefore, based on Power’s (2013) suggestions, four steps to effectively manage a responsive CRM are proposed.