Data were gathered using a mixed-methods approach: survey research followed by focus
groups. An online survey was administered to all 5,136 undergraduates enrolled in a college of
arts and sciences and a college of business at one large urban research university located in the
mid-Atlantic region of the United States. The final data set consisted of 849 completed surveys
for an overall response rate of 18%. Fourteen undergraduates in the two colleges were recruited
for the focus groups. Survey and focus group participants included users and nonusers of the
academic library. Data analysis entailed the use of descriptive statistics, testing of hypotheses,
and the constant comparative method.