Discussion and Implication
The findings showed communication have a positive relationship with the franchisors’ performance. It can be concluded that communication is an important factor for franchisees’ satisfaction which is a measure of franchisors’ performance. Likewise, social responsibility has a positive direct relationship
to the performance of the franchisor. It was found that social responsibility plays an important role in
the franchisee perception. Franchisors should focus on improving the positive effects of the relationship
between parties. Ongoing business assistance is a significant predictor of franchisors’ performance.
Hence, the franchisor needs to take care of franchisees because perceived operational and managerial
support from the franchisor can be measured by the franchisors’ performance.
Ongoing business assistance partially mediates the relationship of communication, and social
responsibility to franchisors’ performance. It can be concluded that the franchisees need well managed
business assistance from the franchisor to ensure sustainability of their business. Perhaps it can be
implied that the franchisor had provided sufficient business assistance to the franchisees,
communication is important in informing the franchisees of the ongoing business assistance. Moreover,
the result showed that the franchisor needs strategies on assistance business to encourage social
responsibility , and particularly important to attract franchisee decision to continue investment in the
franchise business.
Furthermore, ongoing business assistance is the contribution in the franchise business system.
Ongoing business assistance provides additional effect in the relationship between franchisor and
franchisee. The study revealed that communication and social responsibility through the ongoing
business assistance are able to rationalize and optimize key decision making of franchisors in order to
stay competitive in the franchise food and beverage industry. From the results it can also be deduced
that the mediating effect of ongoing business assistance can support the relationship between franchisor
and franchisee. It is also essential to support small and medium size companies because entrepreneurs
who are involved in the franchise businesses can achieve sustainable profitability. Henceforth, it is
expected that Thai franchises would be able to organize these advantages to the interest of franchise
business.
Moreover, this study is meaningful and useful to small and medium size companies involved in
franchise businesses. Henceforth, this study offers a number of important implications that would be
able to enhance academic and future practices in the knowledge of franchise business. This will be
described in the following manner.
Firstly, it can be concluded that communication is important to create value between parties in
the franchise business. It can help the franchisor to create overall satisfaction in a franchise business.Secondly, social responsibility is also an important factor that affects the franchisors’ performance.
Henceforth, its implications to the franchise food and beverage should be to consider the use of
sustainability on social and environmental responsibility. Thirdly, ongoing business assistance is a
strong determinant to the franchisors’ performance as perceived franchisees’ satisfaction. Franchisor
should provide the marketing strategy and business model to his or her franchisees. Furthermore,
practitioners can provide solutions to overcome the closure of the franchisees. This can be done by
looking at the survival of franchisor and franchisee in the franchise food and beverage industry in
Thailand. Specifically, it can also be used to assist small and medium-sized companies in franchise
business to formulate their marketing strategies in order to sustain franchisee satisfaction for the longterm.
It is suggested that franchisor should increase the relevant communication and social responsibility to
enhance the respective of franchisee perception through ongoing business assistance. Franchisors must
provide their product and service on the fact on how important ongoing business assistance through
communication and social responsibility. This is to become successful in achieving outstanding
franchisors’ performance as a perceived advantage of franchise business option from the franchisee
perspective. There are several limitations for this study such as the sample size is small and the
interdependence of this study was measured using only the franchisee to complete the questionnaires .
More studies in different industries considered the dyad data on both franchisor and franchisee to be
included in the sample for examining the convergence in the franchise system. Therefore, it is
interesting to plan the priorities for future research.
Finally, the result of the study can be used apply to the policies to companies and regulators that
regulate the franchise business. For example, franchisor would be addressing the policies to be
implemented about the assistance of business to franchisees on both initial and ongoing support such as
conducting the franchise seminars to share the knowledge between parties. Furthermore, government
agency should have policies to force the franchisor report the progressive information business in each
year. This perspective can be used in formulating and implementing franchise system through training
and support services by government. However, the motivation of the study is to be able to identify how
franchisors can better manage their franchisees so as to ensure sustainability of their franchisees. The
findings of this study have important implication to theory and practice. This explains the strong
relationship between the franchisor marketing strategy variables and franchisors’ performance of which is perceived by franchisee satisfaction. This is important and critical knowledge to the success of the
franchise system
Discussion and Implication
The findings showed communication have a positive relationship with the franchisors’ performance. It can be concluded that communication is an important factor for franchisees’ satisfaction which is a measure of franchisors’ performance. Likewise, social responsibility has a positive direct relationship
to the performance of the franchisor. It was found that social responsibility plays an important role in
the franchisee perception. Franchisors should focus on improving the positive effects of the relationship
between parties. Ongoing business assistance is a significant predictor of franchisors’ performance.
Hence, the franchisor needs to take care of franchisees because perceived operational and managerial
support from the franchisor can be measured by the franchisors’ performance.
Ongoing business assistance partially mediates the relationship of communication, and social
responsibility to franchisors’ performance. It can be concluded that the franchisees need well managed
business assistance from the franchisor to ensure sustainability of their business. Perhaps it can be
implied that the franchisor had provided sufficient business assistance to the franchisees,
communication is important in informing the franchisees of the ongoing business assistance. Moreover,
the result showed that the franchisor needs strategies on assistance business to encourage social
responsibility , and particularly important to attract franchisee decision to continue investment in the
franchise business.
Furthermore, ongoing business assistance is the contribution in the franchise business system.
Ongoing business assistance provides additional effect in the relationship between franchisor and
franchisee. The study revealed that communication and social responsibility through the ongoing
business assistance are able to rationalize and optimize key decision making of franchisors in order to
stay competitive in the franchise food and beverage industry. From the results it can also be deduced
that the mediating effect of ongoing business assistance can support the relationship between franchisor
and franchisee. It is also essential to support small and medium size companies because entrepreneurs
who are involved in the franchise businesses can achieve sustainable profitability. Henceforth, it is
expected that Thai franchises would be able to organize these advantages to the interest of franchise
business.
Moreover, this study is meaningful and useful to small and medium size companies involved in
franchise businesses. Henceforth, this study offers a number of important implications that would be
able to enhance academic and future practices in the knowledge of franchise business. This will be
described in the following manner.
Firstly, it can be concluded that communication is important to create value between parties in
the franchise business. It can help the franchisor to create overall satisfaction in a franchise business.Secondly, social responsibility is also an important factor that affects the franchisors’ performance.
Henceforth, its implications to the franchise food and beverage should be to consider the use of
sustainability on social and environmental responsibility. Thirdly, ongoing business assistance is a
strong determinant to the franchisors’ performance as perceived franchisees’ satisfaction. Franchisor
should provide the marketing strategy and business model to his or her franchisees. Furthermore,
practitioners can provide solutions to overcome the closure of the franchisees. This can be done by
looking at the survival of franchisor and franchisee in the franchise food and beverage industry in
Thailand. Specifically, it can also be used to assist small and medium-sized companies in franchise
business to formulate their marketing strategies in order to sustain franchisee satisfaction for the longterm.
It is suggested that franchisor should increase the relevant communication and social responsibility to
enhance the respective of franchisee perception through ongoing business assistance. Franchisors must
provide their product and service on the fact on how important ongoing business assistance through
communication and social responsibility. This is to become successful in achieving outstanding
franchisors’ performance as a perceived advantage of franchise business option from the franchisee
perspective. There are several limitations for this study such as the sample size is small and the
interdependence of this study was measured using only the franchisee to complete the questionnaires .
More studies in different industries considered the dyad data on both franchisor and franchisee to be
included in the sample for examining the convergence in the franchise system. Therefore, it is
interesting to plan the priorities for future research.
Finally, the result of the study can be used apply to the policies to companies and regulators that
regulate the franchise business. For example, franchisor would be addressing the policies to be
implemented about the assistance of business to franchisees on both initial and ongoing support such as
conducting the franchise seminars to share the knowledge between parties. Furthermore, government
agency should have policies to force the franchisor report the progressive information business in each
year. This perspective can be used in formulating and implementing franchise system through training
and support services by government. However, the motivation of the study is to be able to identify how
franchisors can better manage their franchisees so as to ensure sustainability of their franchisees. The
findings of this study have important implication to theory and practice. This explains the strong
relationship between the franchisor marketing strategy variables and franchisors’ performance of which is perceived by franchisee satisfaction. This is important and critical knowledge to the success of the
franchise system
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