Generally
Projects that are contracted on the basis of ‘shell and core’ leave the complex fitting out, and commissioning processes to others and such concerns are the subject of separate contracts.
Project managers need to be involved in planning for and executing the gradual reduction of the workforce associated with the project so as to contribute to sensitive personnel management practices that can ensure the smooth and efficient operation of the project.
Quantity surveyors are often the last built environment professional to be associated with the project as they settle the final account for the project. A significant aspect of project review can take place during this phase of interaction between the principal parties to the contract and the users of the built asset.
Feedback direct from customers at this point in time, on the effectiveness of the management processes in place to execute this commissioning and handover process, can provide valuable lessons from which organisational learning can take place.