The IT Department works with NCON faculty, support staff, and deans to enhance user accessibility and efficiency. These technicians have higher-education backgrounds, so they understand the needs of the workforce. To best meet the unique software user needs of NCON, a case justification process is used by NCON and CTU staff to make exceptions to university data systems. The SAC and Roundtables provide feedback to IT staff to help keep software systems current with user needs.