Establishing Client Relationships When jobs are split up, the typical worker has
little or no contact with, or knowledge of, the ultimate user of the product or service.
Improvements often can be realized simultaneously on three of the core dimensions
by encouraging and helping workers to establish direct relationships with the clients
of their work. For example, when an individual from a support pool is assigned to a
particular department, feedback increases because of the additional opportunities for
praise or criticism of his or her work. Because of the need to develop interpersonal
skills in maintaining the client relationship, skill variety may increase. If the worker
is given personal responsibility for deciding how to manage relationships with clients,
autonomy is increased.