Abstract
When we consider a strategy for dealing with
globalization, it can be seen that intercultural
interactions and encounters are very important and
appropriate as effective outcomes are expected.
Therefore, the need to assess the intercultural
communicative competence (ICC) of those expected to
achieve these outcomes is worth consideration. This
study examined the intercultural communicative
competence of front office personnel working in hotels
in Bangkok. The study aimed to find out whether or
not these hotel front office personnel were equipped
with and/or have adequate intercultural competence
to deal with interculturally diverse interactions within
their workplace. The intercultural competence
framework of Barrett, Byram, Lazar, Mompoint-
Gaillard, and Philippou (2013) and the work of Byram
(1997) provided a framework for analysis in this study.
They were both operationally adjusted to fit within a