I'm writing to complain about the way a member of your staff treated me Fly-By-Night Travel last Monday.
I went to alter a flight booking to London (your ref.AST.3625B) as a result of a mistake your office made in issuing my ticket.
I tried to expain the situation to the travel clerk, but he was extremely rude to me. He suggested that I was in the wrong and told me that I would have to pay a supplement to upgrade my original ticket. In the end I had tompay an extra $40.
I often fly to London and always use Fly-By-Night,but if I have not received a satisfactory reply to this letter. I have to take my business elsewhere.