If applicable, before initiating a Chargeback, an Issuer must wait 15 calendar
days from either:
● The Transaction Date, if the date the services were expected or the
delivery date for the merchandise is not specified
● The date the Cardholder returned or attempted to return the
merchandise, if the merchandise was returned due to late delivery
A Chargeback must be processed no later than either:
● 120 calendar days from the Transaction Processing Date
● If the merchandise or services were to be provided after the Transaction
Processing Date, 120 calendar days from the last date that the
Cardholder expected to receive the merchandise or services or the
date that the Cardholder was first made aware that the merchandise or
services would not be provided, not to exceed 540 calendar days from
the Transaction Processing Date
All
ID# 151014-