2 5.0.1 1 Consumer Service Refund and Exchange Policy Policy 5.0.1.14 Is refund till receipt supported with original proof of purchase? If not, is exceptional approval obtained from District Manager/Retail Operation Manager? Cash is stolen by staff/consumers by refunding stolen product Multi-daily 20 2 3 y 3 3 refund transactions are not supported by an original receipt OR District Manager's exceptional approval is not available Back office Ref.Exch MO No Orig Tran XBRI Filing Room/office
3 5.0.1 1 Consumer Service Refund and Exchange Policy Policy 5.0.1.22 Are refund transactions independently approved by someone other than the person who processed the transaction? Cash is paid for damaged/used products. Cash is paid out for products not actually returned Multi-daily 20 2 3 y 3 3 refund transactions are not signed by either the Cashier, Duty Manager & consumer Back office Refunds & Exchange Summary XBRI Filing Room/office
7 5.0.2 1 Consumer Service Product Reservation Policy 5.0.2.4 Is reserved stock returned to the sales floor upon expiry of the reservation period? Loss of potential sale at full price Multi-daily 20 2 1 n/a 0 "3 reserved items with overdue dates stated in the reservation label OR
Date is missing in the labels" Back office Stock Room
9 1.3.1 2 Cash Morning Cash Preparation Procedure 1.3.1.1 Is the cash count performed daily and documented on the daily safe log? Cash count errors may not be timely identified Multi-daily 20 2 3 y 3 "3 Daily safe logs are incomplete OR
3 Daily safe logs are not signed OR
Cash count is inaccurate" Back office Filing Room/office
10 1.3.1 2 Cash Morning Cash Preparation Procedure 1.3.1.6 Are the float entry transactions independently approved by someone other than the person who processed the transaction? Float enterred in the system may not necessarily be what is kept in the till Daily 15 1 3 y 3 2 Float entry receipts are not 2 Float entry receipts are missing Back office Filing Room/office
11 1.3.3 2 Cash Deposit and banking Procedure 1.3.3.2&3 Is proof of cash collection is dated and stamped by the Store Manager/Manager in charge and the collection agency representative? Cash is stolen by not depositing the full amount Daily 15 1 3 n 0 2 bank deposit slips are not "dated" OR 2 bank deposit slips are not signed by Store Manager/Manager in charge Back office Filing Room/office
12 1.3.3 2 Cash Deposit and banking Policy 1.3.3.6 Are all cash collections banked the next day or within the agreed collection period? Cash is temporarily used by the staff for personal gain Daily 15 1 3 y 3 2 Daily sales collections are not deposited the next banking day (1 day delay) OR 3rd party collection Company did not collect the money and no email notification sent to Finance Back office Filing Room/office
14 5.3.1 2 Cash Cash Lift/Tender Removal Procedure 5.3.1.4 Are the tender removal transactions independently approved by someone other than the person who processed the transaction? Excess cash is not declared and instead, stolen by the staff/cashier Weekly 5 0 3 y 3 1 Tender removal receipt is not signed OR 1 Tender removal receipt is missing Back office Filing Room/office
15 1.3.2 2 Cash End of day Cash up Procedure 1.3.2.5 Are the tender declaration transactions independently approved by someone other than the person who processed the transaction? Not all cash is declared Daily 15 1 3 y 3 2 Tender declaration receipts are not signed OR 2 Tender declarations receipt are missing Back office Filing Room/office
17 1.3.2 2 Cash End of day Cash up Procedure 1.3.2 P5 Is the above amount equal to the amount actually banked as per bank deposit slip? Not all cash sales are deposited Daily 15 1 3 y 3 2 Cash to bank entry amounts are not matching with the deposit slips Back office Filing Room/office
18 1.3.2 2 Cash End of day Cash up Procedure 1.3.2.8 Is Daily Sales Reconciliation form approved by Store Manager/Manager in Charge? Financial errors may not be detected and corrected Daily 15 1 3 y 3 2 Daily Sales reports are missing OR 2 Daily Sales reports are not signed by Store Manager/Manager in charge Back office Filing Room/office
19 5.3.4 2 Cash Petty Cash Policy 5.3.4.2 & 1.3.1.1 Is actual petty cash and safe float on hand matching with Finance records? Petty Cash is stolen Monthly 2 0 3 n/a 0 Cash count is inaccurate i.e. equivalent variance up to USD 1 Back office Filing Room/office
20 1.4.1 3 Sales Handling a Payment Procedure 1.4.1.20 Are all credit card transactions authorised by way of signature supported with signed credit card slips? consumer disputes the transaction and the company ending up not getting paid Multi-daily 20 2 3 y 3 "3 Credit card transactions are missing OR
2. 3 Credit card slips are not signed by Store Manager/Manager in charge" Back office Filing Room/office
21 1.4.1 3 Sales Handling a Payment Policy 1.4.1.13 In case credit card terminal is separate from POS system, does the Store Manager/Manager in Charge reconcile the