Organizational culture heavily affects ERP implementation. Tsichritzis (1999) indicates that today’s universities have been forced to admit that “education is a business and students are the customers”. ERP implementation encourages universities take a more business-like approach to education, resulting in cultural changes including “the use of managerial language and techniques” (Allen, Kern & Havenhand, 2002). There can be resistance to ERP implementation at universities because it involves not merely the adoption of a new information system, but a holistic change in organizational culture.