Executive Summary
Task environment is an explanation of company information with statistics that includes the target market and geographical area of Bai Yun
restaurant at Banyan Tree hotel, the demand, supply and regulators, the main competitors and substitute products. Moreover, it shows what is the
critical success factors in the tourism industry in the aspect of food tourism and how the customer of the future will look like.
Bai Yun is one of the leading Chinese restaurants in the heart of urban Bangkok. The guest there includes business clients, families and groups
of friends, in Asia Pacific area. Visitors of Bai Yun restaurant mostly coming by car according from the statistic that 70% of customers are Thai
who lives in Bangkok. And the rest of customer, which is 30%, is an international customer that reaches Bangkok by airplane. The major
international visitor is business Japanese which covers 10% of customers in 2013 and there are also 5% of Chinese who come for family trip and
another 5% of Korean visitors as a couple.
Quality food and service has been identified as the most important critical success factor within the food service industry.
For promote and attract as much tourist, they tend to use credit cart promotion, which they change every 3 months and for the buffet lunch if
they are 2 only 1 pays. The method they use is with the bank such as, SCB,city bank, krungsri, and KTC American express.And the restaurant
requires the card holder has to be platinum or even higher.
Bai Yun restaurant is considered one of the top restaurants in BanyanTree hotel. The buying group is mostly thai Chinese customer.
Potential competitors for Baiyun restaurant would be two other Chinese restaurants that are located near by . Since Baiyun restaurant is on the
60th floor offering amazing view over Bangkok, serves Cantonese food as well as Dim Sum all you can eat buffet and a wide range of different
Chinese teas, we are comparing these restaurants by their view, menu and tea selection.
First potential competitor would be the Shang Palace at the Shangri-La hotel. This hotel is located next to Saphan Thaksin bts station and the
restaurant is on the 3rd floor in the hotel. They offer Cantonese food and Dim Sum’s but no Chinese teas.
Executive Summary
Task environment is an explanation of company information with statistics that includes the target market and geographical area of Bai Yun
restaurant at Banyan Tree hotel, the demand, supply and regulators, the main competitors and substitute products. Moreover, it shows what is the
critical success factors in the tourism industry in the aspect of food tourism and how the customer of the future will look like.
Bai Yun is one of the leading Chinese restaurants in the heart of urban Bangkok. The guest there includes business clients, families and groups
of friends, in Asia Pacific area. Visitors of Bai Yun restaurant mostly coming by car according from the statistic that 70% of customers are Thai
who lives in Bangkok. And the rest of customer, which is 30%, is an international customer that reaches Bangkok by airplane. The major
international visitor is business Japanese which covers 10% of customers in 2013 and there are also 5% of Chinese who come for family trip and
another 5% of Korean visitors as a couple.
Quality food and service has been identified as the most important critical success factor within the food service industry.
For promote and attract as much tourist, they tend to use credit cart promotion, which they change every 3 months and for the buffet lunch if
they are 2 only 1 pays. The method they use is with the bank such as, SCB,city bank, krungsri, and KTC American express.And the restaurant
requires the card holder has to be platinum or even higher.
Bai Yun restaurant is considered one of the top restaurants in BanyanTree hotel. The buying group is mostly thai Chinese customer.
Potential competitors for Baiyun restaurant would be two other Chinese restaurants that are located near by . Since Baiyun restaurant is on the
60th floor offering amazing view over Bangkok, serves Cantonese food as well as Dim Sum all you can eat buffet and a wide range of different
Chinese teas, we are comparing these restaurants by their view, menu and tea selection.
First potential competitor would be the Shang Palace at the Shangri-La hotel. This hotel is located next to Saphan Thaksin bts station and the
restaurant is on the 3rd floor in the hotel. They offer Cantonese food and Dim Sum’s but no Chinese teas.
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