II. THEORETICAL FRAMEWORK
The research adopted the theory of organizational Information Processing developed by (Galbraith, 2005). The theory identifies three important concepts: information processing needs, information processing capability, and the fit between the two to obtain optimal performance in organizations. According to the theory, organizations need quality information to cope with environmental uncertainty
and improve their decision making. Environmental uncertainty stems from the complexity of the environment and dynamism, or the frequency of changes to various environmental variables. The theory further postulates that, organizations have two strategies to cope with uncertainty and increased information needs for their management processes: (1) develop buffers to reduce the effect of uncertainty, and (2) implement structural mechanisms and information processing capability to enhance the information flow and thereby reduce uncertainty. The theory is presented as a model in Figure 1.
II. THEORETICAL FRAMEWORKThe research adopted the theory of organizational Information Processing developed by (Galbraith, 2005). The theory identifies three important concepts: information processing needs, information processing capability, and the fit between the two to obtain optimal performance in organizations. According to the theory, organizations need quality information to cope with environmental uncertaintyand improve their decision making. Environmental uncertainty stems from the complexity of the environment and dynamism, or the frequency of changes to various environmental variables. The theory further postulates that, organizations have two strategies to cope with uncertainty and increased information needs for their management processes: (1) develop buffers to reduce the effect of uncertainty, and (2) implement structural mechanisms and information processing capability to enhance the information flow and thereby reduce uncertainty. The theory is presented as a model in Figure 1.
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