50 from 2,100 (curve 5-9) (Figure 9). It is evident that there is a dip in service quality
with the increase in the case load. Initial oscillations in the service quality after the 36th
month, vanishes with the increase in the number of active clients. The dip in service
quality, which is observed in the initial stages, vanishes with the increase in the active
clients. It is interesting to note that the increase in the number of active clients not only
decreases the dip in service quality but also brings down the service quality gap.