these are the points she mentioned in her letter:
• A group of young people were behaving badly.
• They were drinking alcohol and being very noisy
• They were moving around the plane disturbing other passengers.
• Passengers were unable to relax or sleep
• The cabin crew were unable to deal with the situation
• The situation not only unpleasant but dangerous
• Ms. pietragallo is unlikely to fly with Alpha Airlines again. The following reply was sent to Ms. pietragallo by alpha’s customer relations manager