Lucratively, eFez introduced and initiated the use of ICT within Morocco’s pilot local government in
Fez. Building an e-Government system intended to use electronic means to automate the service
delivery of one of the mostly used citizen-centric services: Etat-civil certificates, issued at the local
government office known as Bureau d’Etat Civil (BEC) entrusted with filing official records of citizens’
declared life events such as birth, changes in one’s name, marriage, divorce, and death. Specifically, the project automated the BEC back office and electronically enabled the front office via a web portal
and a related touch screen kiosk, available for public use and adapted for the illiterate. The ICT4D
research team, within a PPP (Public-Private-Partnership) environment, built eFES platform with two
complimentary building blocks: