you meet a dedicated resource.People don't do this saff in their spare time .you need a central person,and also you need a person in each team who has bought in to the process,otherwise a won't work.Choose someone who talks a Lod A KM person has to be a communicator,has to get out there,fund information,and feed it back again.Establishing me as knowledge manager meant that I was the local point for anyone.I could respond to gossip by offering knowledge in return;"Did you know this?"It became two-way.