Opportunities
• Potential to transform efficiency and customer satisfaction.
• Business models can be automated and streamlined.
• Global standardisation.
• The cost of public service delivery and compliance can be minimised.
Challenges
• Digital connectivity is central to cultures and hence business models.
• Robust business cases can be hard to build.
• Lack of interoperability of legacy systems.
• Time taken to develop classifications and use of multiple taxonomies.
• Financial benefits can be hard to unlock.