2.5.7.2 Graffiti at stations
(a) The Concessionaire must remove all graffiti on parts of the stations that are publicly accessible or otherwise accessible without special equipment or the need for track occupations within 24 hours after the time when the graffiti occurred.
(b) The Concessionaire must remove all offensive graffiti on parts of the station that are not publicly accessible or otherwise accessible without special equipment or the need for track occupations within 7 days after the time when the graffiti occurred.
(c) The Concessionaire must remove all graffiti from the pits at station on a monthly basis.
2.5.7.3 Graffiti on land other than station areas
(a) The Concessionaire must remove all offensive graffiti on any part of the land other than station areas within 7 days after the time when the graffiti has been notified to the Concessionaire or MRTA..
(b) The Concessionaire must remove all graffiti on any infrastructure within the rail corridor every month.
2.5.7.4 Asset damage and vandalism
(a) The Concessionaire must respond to station asset damage (including through vandalism) within 24 hours after the Concessionaire having been notified of the damage.
(b) The Concessionaire must respond to train damage (including through vandalism) within 24 hours after the Concessionaire having been notified of the damage except that:
(i) where any damage (including through vandalism) creates a hazard or has created an offensive image on a train, that train must be taken out of service as soon as practicable; and
(ii) damage (including through vandalism) that has created a hazard or an offensive image on train must be repaired as soon as practicable and in any event before the train returns to service.
2.5.7.4 Ticketing Equipment
The Concessionaire must clean ticketing equipment including by removing graffiti.
2.5.8 Cleanliness
2.5.8.1 Cleanliness on train
(a) A train in service receives minor internal cleaning at least twice a day. This must include cleaning, delittering, and sweeping.
(b) Major internal cleaning of train must be conducted on average every 10 days.
(c) The exterior of train must be washed on average every 10 days.
2.5.8.2 Cleanliness at station
(a) Parts of station that are publicly accessible or otherwise accessible without special equipment or the need for track occupations must be delittered and cleaned daily.
(b) Rubbish and refuse must be removed daily from all other parts of station.