Service Failure / Goodwill
Misrouted Freight - DGF responsibility
Misrouted Freight - other party responsible (not DGF)
Shipment not delivered
Unexpected/Unauthorized charges billed
Incorrect rate/charge applied - DGF operations, overseas DGF offi
Incorrect Party Invoiced - local DGF operations or DGF overseas
Incorrect Party Invoiced - Customer instruction mistake
Bulk invoicing / Split Billing
Incorrect exchange rate/currency
Profit Share
MBL Collect Credit to Dest Terminal
Vendor/supplier credits DGF - pass through credit to Customer
Issue credit note as payment to a supplier/vendor/DGF office
Incorrect/missing information in invoice
Duplicate charge or invoice - DGF mistake
Customer incentive
Duties/VAT of goods adjustment
Duties/VAT should be charged in a separate invoice
Customs duty deposit refund
Advance Customs clearance deposit refund
Share in risk taking