Xerox knowledge domains
While investigating early adopters of knowledge management, found the following 10 domains for knowledge management projects. Xerox’s internal KM initiatives also fall into these categories:
sharing knowledge and best practices;
instilling responsibility for knowledge sharing;
capturing and reusing past experiences;
embedding knowledge in products, services and processes;
producing knowledge as a product;
driving knowledge generation for innovation;
mapping networks of experts;
building and mining customer knowledge bases;
understanding and mining customer knowledge bases;
leveraging intellectual assets.